Our policy

RETURN, REFUND & EXCHANGE POLICIES

Unfortunately, due to nature of our products, handmade soap, cannot accept any returns or exchanges as they’re considered as personal hygiene products.

All of our soaps are handmade. Size, shape, colour and aroma of the product may differ slightly from batch to batch, as our raw materials can vary from source to source.

In the event that you’re not 100% satisfied with any product you purchase, please contact us via email as below within 5 days of delivery to discuss a solution.
info@rusticsheasoap.ca

All Sale items are final, and are not eligible for an exchange.

 

SHIPPING

Orders are processed in the order they are received, and usually dispatched within two business days.

Delivery is up to 7 business days, depending on your location. Please note orders during public holidays may take an extra business day to arrive.

Free standard shipping for anywhere in Canada over $100 CAD.

If the order is under $100 CAD, a flat rate charge of $15.00 CAD (BC) ,$20.00 CAD (Other provinces in Canada) will be applied.

We're sorry, but we do not ship to international destinations for orders placed online.

 

SHIPPING DISCLAIMER

We do not guarantee delivery or shipment dates as all dates are estimated time frames on standard delivery. If product is needed by a specific date and time please contact us. Orders are shipped to the delivery address as entered by the customer when order is placed. All shipping fees are non-refundable.

Unfortunately, we have no control over a shipment once a package departs. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. The customer accepts full responsibility to file
any claim(s) with carrier for damaged and/or lost shipments, delivery delays. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. 

 

ALLERGIC REACTIONS AND INJURY POLICY

Please be aware that Rustic shea soap co. products are not medications, and should not be used to treat or prevent any medical conditions. And also please consult your physician before using any product containing essential oils during pregnancy. All our ingredients are clearly listed on the back of all of our products. Please make sure you are not allergic to any these ingredients before purchasing. Rustic shea soap co will not be held responsible for any injury or allergic reactions due to the use of our products. 

 

PRIVACY POLICY

We respect your privacy, please refer our privacy policy for details.